Lake District based spa resort, The Spa at Underscar, has partnered with TRYBE software for their bookings, memberships and reporting. Having worked with TRYBE since December 2023, TRYBE has become an integral part of Underscar’s daily operations.
The Spa at Underscar wanted a provider that provided an all-in-one solution to facilitate online bookings for spa days, packages and treatments, as well as the capacity for membership offerings, gym session bookings and voucher sales. With TRYBE’s flexible cloud-native solution, users can access the software from any device anywhere with no downtime. Updates happen instantaneously, changes can be made that go live straight away, and when reports are downloaded they consist of the most up to date information available.
“TRYBE evolves in real-time as new technologies and opportunities emerge, ensuring we always stay relevant and ahead of the curve. TRYBE truly gets it” Nathan Millward, CEO, Underscar commented.
“The Underscar team knew what they wanted from a provider from the moment we first spoke, and TRYBE is able to support the properties needs. It’s been 18-months since we started working with The Spa at Underscar I’m incredibly proud to see our partnership grow from strength to strength. Our software and its capabilities speak for itself, and the continuous relationship we have is testament to that.” says Ricky Daniels, TRYBE, Co-Founder.
93% of bookings through TRYBE are packages, and 7% are single treatments, which shows the shift in consumer demands. By adopting to trends and offering convenient online bookings to meet consumer demand The Spa at Underscar is future proofing its business.
One part of TRYBE that appealed to The Spa at Underscar is that the software is commissionless; TRYBE do not take any percentage from bookings or retail product sales through our software. The value of TRYBE is through its software.
“Partnering with TRYBE has been an incredible journey for us. We have finally found a platform that works seamlessly for our entire resort and our wonderful guests. TRYBE has redefined our guest experience from booking, to check-out and beyond. When choosing a platform, we look for a development team that listens to its users and is excited to introduce well-engineered features” Millward continued.
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