Conference

Keynote

Kat Thorne

KEYNOTE: THE ONE HABIT ADVANTAGE: Creating happier, healthier & higher performing people

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Spa leaders and teams operate in environments where calm, care and consistency are expected - no matter what’s happening behind the scenes. Focus, energy and decision-making don’t just impact performance; they shape the entire guest experience.

In this interactive keynote, Kat Thorne reveals how one small, intentional habit can unlock up to 15% greater performance by improving focus, resilience and consistency. Rather than relying on willpower or pushing through, you’ll learn how habits create the foundation for sustainable high performance - especially during busy periods, organisational change and evolving industry demands.

You will learn:

• How daily habits influence energy, presence and performance across your team
• Why improving performance at work starts with your habits
• How one small habit can elevate both team performance and guest experience - without adding more to your workload

You’ll leave with a simple, practical framework and one habit you can implement immediately - supporting how you perform at work, how you contribute to your team, and how you show up at home.

About Kat Thorne

Kat Thorne is an international keynote speaker, TEDx presenter, and positive habits expert, helping leaders and teams unlock higher performance through one small, practical habit change. Kat's work shows that habits are not personal - they are a strategic advantage in human performance, improving focus, energy and productivity. Kat will equip you and your team with simple tools to drive measurable results at work and home.

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Breakout

Amy Moore

THE HIGH-PERFORMANCE PLAYBOOK: The Habits and Decisions of Leading Spas

High-performing spas don't rely on instinct alone. They combine operational experience with meaningful performance metrics to understand what drives productivity, identify opportunities for improvement and make more informed decisions every day.

Drawing on insights from leading spa operators, this session explores the strategies, behaviours and commercial opportunities that successful businesses recognise and act upon to achieve stronger results from the demand they already have.

Discover how greater visibility across your spa operation can help managers reduce administrative time, monitor performance more effectively and give therapists more time to focus on delivering exceptional guest experiences. The result is better-informed decision-making, higher productivity, increased revenue opportunities and improved profitability.

Whether you manage a standalone spa or a hotel wellness operation, you'll leave with practical ideas for using operational insight to make better decisions, strengthen team performance and deliver measurable business results.